The Minnesota Council of Health Plans'
Philosophy of Care and Guiding Principles

• Our mission, individually and collectively, is to improve the health of our members and the community.

• We cover routine and preventive care, not just catastrophic care.

• We actively work to help members stay healthy and avoid illness and injury.

• We support patients in making decisions about their treatment, in consultation with their provider.

• We support patients in choosing their own providers and allow them to change if they are not satisfied.

• We give patients good information about providers and treatment options.

• We encourage open, unrestricted discussion between patients and their providers.

• We support the use of a coordinated, team-based approach to care delivery.

• We use research and outcomes data to continually improve care.

• We support community-wide efforts to promote better health.

• We respond to patient complaints quickly and compassionately.

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